Privacy Policy

1. Introduction

Dwello AI Inc. ("Company," "we," "us," or "our") operates the Dwello platform and related services (collectively, the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Service.

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE SERVICE.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including but not limited to:

• Account registration information (name, email address, phone number, business information)
• Transaction and real estate data you upload or input into the Service
• Communications with us (support requests, feedback, inquiries)
• Payment and billing information processed through third-party payment processors
• Any other information you choose to provide

2.2 Automatically Collected Information

We automatically collect certain information when you use the Service, including:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent, click patterns)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies
• Location data (if enabled and permitted)

2.3 Third-Party Integrations

If you connect third-party services (such as Gmail, Google Workspace, or other integrations), we may collect information from those services in accordance with their terms and your authorization. We are not responsible for the privacy practices of third-party services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To process transactions and manage your account
• To communicate with you about the Service, updates, and support
• To personalize your experience and provide relevant content
• To detect, prevent, and address technical issues, fraud, or security threats
• To comply with legal obligations and enforce our agreements
• To conduct analytics and research to improve our Service
• To send marketing communications (with your consent, where required)
• For any other purpose disclosed at the time of collection or with your consent

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support)
• Business Transfers: In connection with any merger, acquisition, sale of assets, or bankruptcy
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety
• With Your Consent: For any other purpose disclosed with your explicit consent
• Aggregated Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably identify you

WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES FOR THEIR MARKETING PURPOSES.

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect your information. However, NO METHOD OF TRANSMISSION OVER THE INTERNET OR METHOD OF ELECTRONIC STORAGE IS 100% SECURE. We cannot guarantee absolute security of your information.

YOU ACKNOWLEDGE AND AGREE THAT YOU USE THE SERVICE AT YOUR OWN RISK, AND WE SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS, USE, DISCLOSURE, ALTERATION, OR DESTRUCTION OF YOUR INFORMATION.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it, subject to applicable law and our retention obligations.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Opt-Out: Opt out of certain data processing activities (e.g., marketing communications)
• Restriction: Request restriction of processing

To exercise these rights, please contact us at the information provided below. We will respond to your request in accordance with applicable law. We may require verification of your identity before processing your request.

NOTE: Some rights may be limited or unavailable depending on applicable law, our legal obligations, or legitimate business interests.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your use of the Service. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to these countries.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

IT IS YOUR RESPONSIBILITY TO REVIEW THIS PRIVACY POLICY PERIODICALLY FOR CHANGES.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE OR THIS PRIVACY POLICY, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

15. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, OR DEBT, AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS' FEES) ARISING FROM YOUR USE OF THE SERVICE, YOUR VIOLATION OF THIS PRIVACY POLICY, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

17. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Delaware.

18. Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

This Privacy Policy, together with our Terms and Conditions, constitutes the entire agreement between you and the Company regarding privacy matters related to the Service.