How does Dwello work?

Just forward your executed contract to your dedicated Dwello address (e.g., hello@getdwello.com). We extract the key dates, build your timeline, and start coordinating. That's it.

Does it work with my email provider?

Yes. Gmail, Outlook, Yahoo, your brokerage email... if you can forward an email, Dwello works. No integrations, no permissions, no IT department required.

Is my client data secure?

Absolutely. We use SOC-2 compliant infrastructure with encryption at rest and in transit. Your data is never sold or shared. And because we use email forwarding (not OAuth), we never have access to your full inbox.

Can I customize the email templates?

Yes. Dwello comes with best-practice templates for every scenario (Introduction, Inspection Request, Closing Congrats), but you can fully edit them to match your brand voice.

What if I forget to forward something?

No problem. Forward it whenever you remember. Dwello will reconcile any new documents or dates with your existing transaction timeline.

AI vs Human Transaction Coordinators: Which is Right for You?

Compare AI transaction coordinators like Dwello AI with human TCs. Learn when to use each, their strengths, and how to choose the right solution for your real estate business.

The real estate industry is at a crossroads. Traditional human transaction coordinators have been the backbone of deal management for decades, but AI-powered solutions like Dwello AI are changing the game. Which should you choose?

Understanding the Options

Human Transaction Coordinators

Traditional TCs are experienced professionals who manage transactions manually. They: - Review contracts personally - Track deadlines using calendars and spreadsheets - Draft emails and communications - Coordinate with all parties - Handle document organization

AI Transaction Coordinators (Like Dwello)

AI TCs like Dwello TC use artificial intelligence to automate transaction management: - Automatically extract information from contracts - Track deadlines using AI-powered systems - Draft communications using natural language processing - Coordinate through automated workflows - Organize documents using intelligent systems

Key Differences

Availability

Human TCs: Work business hours, typically 9-5, Monday-Friday. Not available nights, weekends, or holidays.

Dwello AI: Available 24/7, 365 days a year. Never sleeps, never takes vacation.

Winner: Dwello AI for round-the-clock availability.

Speed

Human TCs: Can take hours or days to process contracts, extract dates, and set up tracking.

Dwello AI: Processes contracts in seconds, extracts dates immediately, and sets up tracking automatically.

Winner: Dwello AI for speed and efficiency.

Cost

Human TCs: Typically charge $300-800 per transaction, plus potential monthly retainers.

Dwello AI: Fraction of the cost of human TCs, with scalable pricing that grows with your business.

Winner: Dwello AI for cost-effectiveness.

Consistency

Human TCs: Quality varies by individual. Different TCs may handle transactions differently.

Dwello AI: Consistent performance every time. Same quality, same process, every transaction.

Winner: Dwello AI for consistency.

Personal Touch

Human TCs: Can provide personal relationships, phone calls, and human judgment for complex situations.

Dwello AI: Automated and efficient, but lacks the personal relationship aspect.

Winner: Human TCs for personal relationships.

Scalability

Human TCs: Limited by human capacity. Can only handle so many transactions simultaneously.

Dwello AI: Scales infinitely. Can handle one transaction or one thousand with the same efficiency.

Winner: Dwello AI for scalability.

Error Rate

Human TCs: Prone to human error - missed deadlines, forgotten follow-ups, misplaced documents.

Dwello AI: Extremely low error rate. Never forgets, never misses deadlines.

Winner: Dwello AI for accuracy.

When to Choose Human TCs

Choose a human transaction coordinator when:

- You need personal relationships with your TC - You prefer phone calls over automated systems - You have very complex, unusual transactions - You want someone to handle negotiations - You need emotional support during stressful deals

When to Choose AI TCs (Like Dwello)

Choose Dwello AI when:

- You want 24/7 availability - You need fast, efficient processing - You're managing multiple transactions - You want consistent, error-free coordination - You need cost-effective solutions - You want to scale your business - You prefer automated, streamlined workflows

The Hybrid Approach

Many successful agents use both:

- Dwello AI for routine transaction management, deadline tracking, and document organization - Human TCs for complex negotiations, personal client relationships, and unusual situations

This hybrid approach gives you the best of both worlds: - Efficiency and availability of AI - Personal touch of human coordinators when needed

Cost Comparison

Human TC Costs

- Per-transaction fee: $300-800 - Monthly retainer: $500-2,000+ - Annual cost for 20 transactions: $6,000-16,000+

Dwello AI Costs

- Scalable pricing based on usage - No per-transaction fees - No monthly retainers - Annual cost: Significantly less than human TCs

Making the Decision

Consider these factors:

Transaction Volume: High volume? Dwello AI scales better. 2. Budget: Tight budget? Dwello AI is more cost-effective. 3. Availability Needs: Need 24/7 support? Dwello AI wins. 4. Personal Preference: Want personal relationships? Human TCs may be better. 5. Complexity: Routine transactions? Dwello AI handles them perfectly.

The Future of Transaction Coordination

The industry is moving toward AI-powered solutions. Dwello AI and similar platforms are becoming the standard because they: - Reduce costs - Increase efficiency - Improve accuracy - Scale with business growth - Provide consistent results

However, human TCs aren't going away. They'll focus on: - Complex, unusual transactions - Personal relationships - Strategic consulting - High-touch client service

Conclusion

Dwello AI excels at routine transaction coordination - deadline tracking, document management, and automated communications. Human TCs excel at personal relationships and complex situations.

For most agents, Dwello AI provides the best value: 24/7 availability, consistent performance, and cost-effective pricing. For complex situations or when personal relationships are critical, human TCs still have a place.

The smart approach? Use Dwello AI for most transactions and human TCs for special cases. This hybrid model gives you efficiency, scalability, and personal touch when you need it.

Try Dwello AI and see how AI transaction coordination can transform your real estate business.